Delivery and returns.

Delivery is free on orders over $90 anywhere in Australia. Under $90, you'll see the delivery cost at checkout before you pay.

We send orders with Australia Post. Parcel Post usually takes 2–4 business days within the same state and 3–6 business days interstate after dispatch. If Express Post is offered at checkout, it usually takes 1–3 business days. Regional and remote areas can take longer, and these are Australia Post estimates, not guarantees.

Once your order is on its way, we'll email an Australia Post tracking link. If you have an account, your orders are also in your account.

We send to many countries with Australia Post. International delivery usually takes 2–4 weeks, and you'll see the cost at checkout. We can't currently send to the USA. Your country may charge import duties or taxes when the parcel arrives.

If your order arrives faulty, damaged, past its expiry date or isn't what you ordered, email enquiries@sunzapper.com.au with your order number and a photo. For a major problem you can choose a refund or a replacement. We'll reimburse reasonable return postage, and refunds go back to your original payment method.

We don't offer refunds or exchanges if you simply change your mind, and for hygiene reasons we can't take back opened products that aren't faulty. This doesn't affect your rights under the Australian Consumer Law.

If your tracking hasn't moved for a while or your parcel hasn't arrived, email us with your order number and we'll chase it with Australia Post.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.