Questions, answered.

Sunscreen that uses zinc oxide, a mineral, as an active ingredient. Zinc oxide protects against both UVA and UVB. In our Pure Zinc creams, 25% non-nano zinc oxide is the only active ingredient; our zinc sticks and lotions combine zinc oxide with other sunscreen filters.

SPF measures protection from UVB, the rays that cause sunburn. SPF 50+ is the highest category on Australian sunscreens: very high protection. SPF 30 and SPF 50 are high protection. No sunscreen blocks all UV, so apply plenty and reapply.

It covers both UVA, which is linked with skin ageing, and UVB, the main cause of sunburn.

Most people use too little. Cancer Council suggests around 35mL, about 7 teaspoons, for an adult's whole body: a teaspoon for each arm, each leg, your front, your back, and your face, neck and ears.

Go by the directions on the label. As a general rule, reapply every two hours, and after swimming, sweating or towel drying, even with a water resistant sunscreen.

Whenever the UV index is 3 or above, which in most of Australia is most of the year, even on cool or cloudy days. Check the daily UV forecast in the free SunSmart app or on the Bureau of Meteorology website.

No. Sunscreen is only one part of sun protection. Slip on clothing, slop on sunscreen, slap on a broad-brimmed hat, seek shade and slide on sunglasses, and avoid prolonged high-risk sun exposure.

You draw it on exactly where you want it, so noses, cheeks and ears get a proper thick layer. Sticks are rated 4 hours water resistant and fit in a pocket or board bag.

The 12g range covers Light and Medium skin tones, white, and pink, blue, green and yellow. Extreme sticks hold 15g and come in 11 shades. All of them are SPF 50+ and rated 4 hours water resistant.

No. They combine zinc oxide with other sunscreen filters, listed on each stick's product page. For zinc oxide as the only active ingredient, choose Pure Zinc.

Wind up a little and draw a solid layer over dry skin. Leave it visible rather than rubbing it away, and keep it out of your eyes. Reapply every two hours, and after swimming, sweating or towel drying.

Massage in a cleansing oil or balm to loosen it, then wash with warm water and soap.

Our sunscreen creams with 25% non-nano zinc oxide as the only active ingredient: Pure Zinc SPF 50, Kids SPF 50, Baby SPF 30, the tinted Face and Anti-Ageing SPF 30, and versions with tea tree oil and citronella oil.

Ultra Clear SPF 50+ rubs in clear for every day. Extreme Zinc Lotion SPF 50+ has 20% zinc oxide for surf and sport. Sports Mesh SPF 50+ is light and non-greasy, with no zinc. All three are 4 hours water resistant.

No. Pure Zinc uses non-nano zinc oxide: its particles are too big to count as nanoparticles.

Zinc creams can look pale to start: soften a little on your fingertips and keep working it in. Our Face and Anti-Ageing creams are tinted, and Ultra Clear is made to rub in clear.

Yes, children over 6 months. Kids Pure Zinc SPF 50 is made for them, and coloured zinc sticks make noses and cheeks easy to cover.

Keep them out of direct sun, with shade, clothing and a hat instead of sunscreen. If you're not sure, ask your doctor, pharmacist or child health nurse.

Make it part of the routine: sunscreen, hat, shoes, out the door. Put it on at home before swimmers and sand, and top up at snack time.

• Zinc sticks, Ultra Clear, Extreme Zinc Lotion and Sports Mesh: 4 hours water resistant
• Pure Zinc creams: check the label

Water resistant isn't waterproof. Reapply after swimming, sweating or towel drying, and at least every 2 hours.

A 4 hours water resistant lotion on your body and a zinc stick on your nose, cheeks and ears. Sunscreen tips for surfers

We don't use the term "reef safe", because there's no Australian standard for it. Instead, every product page lists exactly what's in it, including the active ingredients.

Every product page has a Label information section with the active ingredients, directions, warnings and other ingredients from the pack.

Kids, Baby, Face, Anti-Ageing and the tea tree Pure Zinc creams are vegan, and so are Extreme Zinc Lotion and Sports Mesh. Check each product's label information for the full ingredients.

Most of our range is paraben free. Our Tinted Moisturiser contains parabens. Check each product's label information.

If you have a skin condition, or you're being treated for one, ask your doctor or pharmacist which sunscreen suits you, and patch test any new product first.

Yes. Check the expiry date on the pack and don't use sunscreen past it. Store it as the label directs, out of hot cars and direct sun. How heat affects sunscreen

Free on orders over $90 anywhere in Australia. Under $90, you'll see the cost at checkout before you pay.

We send with Australia Post. Parcel Post usually takes 2–4 business days within the same state and 3–6 interstate after dispatch. Regional and remote areas can take longer.

Yes, to many countries, with Australia Post. It usually takes 2–4 weeks. We can't currently send to the USA.

Your dispatch email has an Australia Post tracking link. You can also log in to your account.

Email enquiries@sunzapper.com.au with your order number straight away. If it hasn't gone out yet, we'll try to sort it.

If your order arrives faulty, damaged or isn't what you ordered, we'll put it right under the Australian Consumer Law: for a major problem you can choose a refund or a replacement. We don't offer change-of-mind returns. Delivery and returns

Buy any 2 single zinc sticks and save 10%, 3 and save 15%, or 4 or more and save 20%. The saving comes off automatically at checkout. Value packs are already discounted, so they don't count.

Our Australian stockists page lists them, and the whole range is here online.

Yes. Apply to become a retailer and we'll be in touch with trade prices.

See our international distributors.