Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or wrong items
If your order arrives faulty, damaged, past its expiry date or isn't what you ordered, email enquiries@sunzapper.com.au with your order number and a photo. For a major problem you can choose a refund or a replacement. We'll reimburse reasonable return postage, and refunds go back to your original payment method.

Change of mind
We don't offer refunds or exchanges if you simply change your mind, and for hygiene reasons we can't take back opened products that aren't faulty. This doesn't affect your rights under the Australian Consumer Law.

Contact
Sun Zapper Sun Care Pty Ltd (ABN 66 166 874 728)
enquiries@sunzapper.com.au